Returns & Refunds Policy

Order Cancellation:

You may cancel your order at any time until it has been shipped. If you need to modify or cancel an order after payment, please contact us within 12 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.

Refunds:

We stand behind the quality of our products and offer a 100% money-back guarantee for items that are defective or damaged during shipping. Simply inform us of the issue, and we will provide a return address and offer a replacement or refund according to your preference.

In the event that you are unsatisfied with your order, please reach out to our customer support team, and we will endeavor to assist you promptly.

Please note the following conditions for refunds:

• Customers are responsible for covering the cost of return shipping.
• Refunds will not be issued in the following circumstances:
  • The order fails to arrive due to factors within the customer's control, such as providing an incorrect shipping address.
  • Refund requests must be submitted within 15 days after the guaranteed delivery period (45 days) has expired. You can initiate a refund request by sending a message through our Contact Us page.
• If you order a customized product, it will be not refundable.

We strive to ensure customer satisfaction and appreciate your understanding of our policies. If you have any questions or concerns regarding returns or refunds, please do not hesitate to contact us. Thank you for choosing Karimer LLC.